Privacy Policy

British Custom Boxes (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

By using our website, you agree to the practices described in this policy.

1. Who We Are

British Custom Boxes is the data controller responsible for your personal information.

Email: sales@britishcustomboxes.co.uk
Address: 9 Fiveacre Close,Thornton Heath,CR7 6AS

If you have any questions about this policy or your data, you may contact us using the details above.

2. Information We Collect

We collect the following types of information:

a) Information You Provide Voluntarily

This may include:

Name
Email address
Phone number
Delivery and billing address
Business details (if provided)
Order and enquiry information

b) Website Usage Data

Collected automatically through cookies and tracking tools:

IP address
Browser type and device information
Pages viewed and time spent on our website
Referring website links

c) Payment Information

We do not store full credit or debit card details.
Payments are processed securely through approved third-party providers.

3. How We Use Your Information

We process your data for the following purposes and lawful bases:

To process and deliver orders — Contract
To respond to enquiries and provide customer support — Legitimate Interest
To send updates where you have opted in — Consent
To prevent fraud and meet legal obligations — Legal Requirement
To improve website performance and user experience — Legitimate Interest

We do not sell or rent your personal information to any third party.

4. Sharing Your Information

We may share your information with trusted service providers, including:

Payment processors
Courier and shipping partners
Printing and fulfilment suppliers
Website hosting and IT support

All third parties are required to protect your data and may only process it on our instructions.

We may disclose information if required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

Our website uses cookies to:

Improve functionality and performance
Remember preferences
Analyse website traffic

You can manage or disable cookies through your browser settings.

6. Data Retention

We will only keep your personal information for as long as necessary, including:

Order and invoice records: up to 6 years (for legal and taxation purposes)
Enquiry information: up to 12 months
Marketing data: until you withdraw consent

When no longer required, your data will be securely deleted.

7. How We Protect Your Information

We take appropriate technical and organisational measures to secure your data, including:

SSL encryption for data transfer
Restricted access to personal information
Secure servers and regular monitoring

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data (where applicable)
Withdraw consent at any time
Object to certain processing activities
Request restriction or transfer of your data

To exercise any rights, contact us using the details in Section 1.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

9. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect data from them.

10. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated revision date. Continued use of our website means you accept these changes.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: